Cookie Policy

This Cookies Policy sets out the basis on which we, Complete Ltd, use cookies and similar technologies on or in relation to our website, http://www.completeltd.com (our website). This Cookies Policy is effective from 01/05/2018.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. Non-essential cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non essential cookies, see the section below entitled About cookies.

For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

About cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’. Essential cookies: these are cookies that are either:

Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

If you require further information about cookies in general, please visit www.allaboutcookies.org

List of cookies used

We use the following cookies on or in relation to our website.

Name of CookieEssential or Non-essential?Type of cookieFirst or Third party?Session or Persistent?Expiry TimePurpose
_gaNon-essentialWebsiteFirstPersistent2 YearsGoogle Analytics
_gaNon-essentialWordpressThird PartyPersistent2 YearsGoogle Analytics
__gadsNon-essentialVimeoThird PartySession8 MonthsVideo
__utmaNon-essentialPlayer.VimeoThird PartySession2 YearsVideo
__utmzNon-essentialPlayer.VimeoThird PartySession2 MonthsVideo
_abexpsNon-essentialVimeoThird PartySession8 MonthsVideo
_ceg.sNon-essentialVimeoThird PartySession2 MonthsVideo
_ceg.uNon-essentialVimeoThird PartySession2 MonthsVideo
_gaNon-essentialVimeoThird PartyPersistent2 YearsGoogle Analytics
_gidNon-essentialVimeoThird PartyPersistent2 DaysGoogle Analytics
_uetsidNon-essentialVimeoThird PartySession1 DayVideo
continuous_play_v3Non-essentialVimeoThird PartySession8 monthsVideo
has_logged_inNon-essentialVimeoThird PartySession10 YearsVideo
has_uploadedNon-essentialVimeoThird PartySession10 YearsVideo
is_logged_inNon-essentialVimeoThird PartySession10 YearsVideo
optimizelyBucketsNon-essentialVimeoThird PartySession10 YearsVideo
optimizelyEndUserIdNon-essentialVimeoThird PartySession9 YearsVideo
optimizelySegmentsNon-essentialVimeoThird PartySession10 YearsVideo
playerNon-essentialVimeoThird PartySession1 yearVideo
site_settingsNon-essentialVimeoThird PartySession58 yearsVideo
stats_end_dateNon-essentialVimeoThird PartySession10 yearsVideo
stats_start_dateNon-essentialVimeoThird PartySession10 yearsVideo
vuidNon-essentialVimeoThird PartySession1 YearVideo
_gidNon-essentialWordpressThird PartyPersistent2 DaysGoogle Analytics

Non-essential cookies

We use the following types of non-essential cookies on our website:

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose.

How to opt in or out from functional cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies:

For further information on how we use the information gathered from our use of functional cookies, please see the section entitled Our use of automated decision making and profiling in our privacy policy, which is available here: www.completeltd.com/privacy-policy

Analytical (or performance) cookies

Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work.

We use the following analytical cookies on our website:

We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address) and any other information you obtain about and individual from Google Analytics.

The information we collect using analytical cookies is collected on an anonymised basis.

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoutout

Processing information about you contained in or obtained from analytical cookies.

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from advertising cookies

Third party cookies

Third parties use cookies to analyse your use of our website and/or to display advertisements (including third party advertisements) to you including Google Adwords.

Third party cookies used in relation to our website include:

More information

For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types/

For information about how Google uses data from cookies for its own purposes, please visit the following link www.google.com/policies/privacy/partners/

How to opt in or out from third party cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from third party cookies

Other technologies

Web beacons

We and any marketing companies we use, also embed web beacons in our marketing emails and on our website, Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information.

Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.

Some but not all browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose settings that block cookies and trackers), or by not accessing the images containing them.

How to opt in or out

See the section below entitled How to accept or reject cookies

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org

Accepting or rejecting cookies

Cookie control tool

You can accept or reject non essential cookies by using our cookie management tool. You can turn off non essential cookies simply by opening the cookie toolbar and clicking the non essential option.

Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.

Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Google Ad settings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

Web beacons

You can opt in to us using web beacons in our marketing emails by: leaving your cookies set to default

You can opt out of our use of web beacons in our marketing emails by: disabling non essential cookies simply by opening the cookie toolbar and clicking the non essential option.

European Interactive Digital Advertising Alliance Tool

You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.